Chapter 5 – Activate Recover My Files 5. The key is valid for activation on two computers e. For more information on license options, see 4. Recover My Files uses a hardware lock activation system.
Chapter 5 – Activate Recover My Files 5. The key is valid for activation on two computers e. For more information on license options, see 4. Recover My Files uses a hardware lock activation system. Each computer is identified to the GetData activation server by a “hardware ID”, a unique number calculated using specific internal hardware components of the pc.
The license may be installed an unlimited amount of times on an activated computer. Even if it is necessary to enter the key into the software again, it does not count as activation as long as the hardware ID does not change. Maximum Activations Reached When an attempt to activate a license on a third computer is made i. Moving a Software License to Another Computer To move a software key to another computer it is necessary to deactivate and existing installation if both activations have been used in order to free a license.
To de-activate the software on your computer, please follow these instructions an Internet connection is required: Download and run the GetData License Manager from http: Under the Product list you should see an entry for Recover My Files. Click on it with your mouse to highlight it. Press the “Delete” button. A confirmation message will appear “The LicenseManager is now going to communicate with GetData License servers to update your dongle s “.
Click OK to proceed. The “Debug Log” tab will report the status. A successful removal is identified by “Update Success! When you return to the “Dongles” tab, the software should no longer appear under products. If software activation does not provide enough flexibility, the Technician license is the best option. In addition to the two software key activations, a USB hardware activation dongle is provided.
The dongle has its own key making the license portable as the dongle can be moved from PC to PC. See the information about the Technician license below. Select Online Activation and click Next: Enter the license key that you received with your purchase the license key was displayed on a web page at the end of the purchase process and also sent to the email address provided in the order.
Click Next: The following screen shows a successful activation: The most common reasons for this are a firewall or proxy server, as shown below: Please adjust your firewall settings and try again.
If you are still unable to activate online, please try the offline activation method described below. If problems persist, please contact technical support quoting the exact activation error message. The activation process involves: Exporting a license file from the software; Uploading the license file, together with your purchase email address and license key at a web site using any internet connected computer ; Downloading the validated license file and importing it back into the software.
To activate an offline computer: Using an web browser on any internet connected computer, go to https: Click the Upload button to send the details to the activation server: The details are validated by the activation server and the file “GetData. GDActResponse” is returned to you. Save “GetData. GDActResponse” and take it back to the offline computer on which you will be activating the software. Once the “GetData.
GDActResponse” file is back on the offline computer, click the Import button to import the file into the software. The software is now activated: Troubleshooting offline activation Some web browser security settings may prohibit the upload or download of the “GetData.
GDActResponse” files. If upload or download is blocked: Try an alternate web browser, e. Firefox or Opera; or Send the “GetData. GDActRequest” file to support getdata.
GDActResponse” file to you. The dongle contains its own activation key. It essentially makes the license portable as the dongle can be moved from PC to PC. When the dongle is inserted the software is activated, when it is removed, the software returns to evaluation mode.
Should you wish to upgrade to a Technician license please contact sales getdata. It is identified by the serial number on the USB insert section, as shown in Figure 15 below: Visit www. To change your purchase email address, please contact support getdata. Lost Dongle To replace a missing activation dongle, contact sales getdata. A replacement fee may apply.
3.2 System requirements
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Chapter 5 – Activate Recover My Files
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5.1 Software Key Activation – How it works
Appendix 5 – Icon Key 3. If you have suffered a data loss, you should, if possible, avoid writing new data to the storage media on which the files were lost.
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